FAQs

By email at bonjour@rocyne.com

We process orders on working days (Monday to Friday, 9am to 5pm). Shipping takes between 5 and 7 working days. Delivery times may be slightly longer during launch periods for the month's major collection or during sales.

Before confirming your order, we advise you to check the spelling of your first and last name, as well as your exact address with city and zip code.

Import taxes are paid in advance by ROCYNE

You won't have to pay taxes for countries outside the USA.

If you have to pay a tax, we recommend that you pay it and you will be reimbursed on invoice, to be sent by e-mail to: bonjour@rocyne.com

To make a return or an exchange, please click on the link below to register your return:

https://rocyne.com/a/return

You have 21 days from delivery by Post to change your mind and return the item in its original condition with the order form received for identification.

The refund will be made within a maximum of 14 days from the date the return is received by Rocyne.

Within 4 hours and before 7 p.m., the order can be modified by contacting us by e-mail at bonjour@rocyne.com.

Yes, you have 2 hours before 7 p.m. to cancel it, except on weekends. Send us an e-mail at bonjour@rocyne.com and we'll take care of it.

You have until the tracking number is validated to group your orders.

Remember to check your spam folder and register your e-mail address afterwards. If the e-mail is not in your spam folder, please contact us at bonjour@rocyne.com

In your account tab, click on the relevant order and the tracking number.

You can pay for your order by:Credit cards: CB, Visa, Visa electron, MasterCard, Maestro, e-carte Bleue, Paypal

Our site is secured by Shopify, so you can enter your bank details with complete peace of mind.

Send us an e-mail to bonjour@rocyne.com and we'll work out a solution together.

1st possibility: You have not created an account and you have placed your order as a guest.

2nd possibility: Your password is wrong, please reset it.